Contact Us

We’re here to support you every step of the way! Whether you need to track an order, clarify product details, or resolve issues with your purchase, this page has all the resources to get help quickly and easily.

1. Track Your Order

For real-time updates on your order’s shipping status and delivery progress, please use the official 17Track platform: https://www.17track.net/en. Just enter your unique tracking number, and you’ll get the latest logistics information instantly.

2. Get Answers to Your Questions

To save you time, we recommend checking our FAQ Help Center first—it covers solutions to the most common inquiries, including shipping policies, return procedures, and product specifications. It’s our fastest way to help you find what you need!
If your question isn’t addressed in the FAQ, feel free to send us a message via the contact form on this page. Our support team will review your inquiry carefully.

3. Support Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. public holidays)
  • Response Commitment: We strive to reply to all emails and messages within 1 business day. If you haven’t received a response within this window, please check your spam or junk folder—our replies sometimes get filtered there accidentally!

4. A Note for Faster Assistance

We understand you may be eager for a reply, and our team is working tirelessly to assist everyone as quickly as possible. To avoid delays in processing your inquiry, please avoid sending multiple duplicate messages. Duplicate emails can slow down our response system as we sort through repeated requests, which may delay the help you need.
5.Direct Email Support
For urgent matters or detailed inquiries that require additional context, you can also reach out to us directly via email: support@terfervor.com
Thank you for choosing Terfervor. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to assist you!
TEL:+1 810 510 2715